This privacy policy outlines how we collect, use, and safeguard your information when you visit hiloxorexal.sbs, in line with South African law and GDPR principles.

What We Collect

We collect only what’s necessary to support your inquiry and improve our site experience.

• Basic contact details you provide, like name and email, if you fill in a form.
• Technical information about how you use the site, including device type and browser.
• Visitor analytics such as page views and navigation paths, always in aggregate.
• Any messages or questions you submit via our contact forms.

How We Use It

We use your data to respond to queries and refine our content. Here’s what that means:

• To answer your questions or follow up on your requests.
• To analyse general site traffic and improve user experience.
• To maintain legal and security standards, including data protection.
• To inform you of changes only if relevant to your inquiry.

Our Legal Grounds

We only process your data when legally permitted, under the following bases:

Consent when you fill forms, and legitimate interest when reviewing aggregate analytics or managing site security.

Sharing Information

We never sell your data. Information is shared only for these reasons:

• With technical partners who help run our website, bound by confidentiality agreements and data protection law.
• If required by law or in response to a valid legal request.
• To protect the rights, safety, or property of our users or team members, if reasonably necessary.

Keeping Data Safe

We apply safeguards appropriate for a small business, such as access controls and periodic security checks. No internet transmission is completely secure, but we work to reduce risks. We never request unnecessary personal information. If a data breach occurs, we’ll notify affected parties as required by law.

Your Rights

You’re entitled to see, correct, or request deletion of your data.

• Ask for a summary of what data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Withdraw consent and ask for your data to be erased, when possible.
• Object to or limit our use of your personal data in certain circumstances.

Cookies & Tracking

Our site uses basic cookies for site analytics and to support core functionality. You can disable cookies in your browser settings if you prefer not to be tracked.

Cookie Policy Cookie Policy

Contact Us

Questions about your privacy? Contact us and we’ll respond within two business days.

Changes to This Policy

If our policy changes, we’ll post the update date here and notify users with active queries or open requests.